IP Telephony, Voice Mail and IVRS Systems
IP telephony, VoiceMail and Interactive Voice Response (IVR) systems can be used as an effective channel to collect valuable feedback from the customer which can then be used to improve customer experience.
These technologies allow a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. It means when a customer calls you up, the voice on the other end will be computer-generated on your behalf. It improves efficiency, enhances customer satisfaction and automates order processing.
VoiceMail and IVRS Systems in Qatar
The IVR system eliminates the need for a switchboard operator to answer incoming calls. IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection to provide the appropriate responses in the form of voice, fax, callback, email and other contact methods.
IVRS is crucial for businesses because they don’t make your customers wait, and attend them even when human agents aren’t available. A smart IVRS allows multi-level flow in the IVR and automates the resolution of mundane customer queries which increases customer satisfaction and augments agent productivity.
VOIP and IP Telephony
IP phones work by reading an individual’s analogue voice signals, and converting them into digital signals. Cloud IP phone systems enable unlimited simultaneous calls & eliminate rollover lines
Auto-attendants
Smart IVRS i.e. auto attendants or automated voice enables companies to handle high volumes of calls at lower costs. It can classify and segment callers without transferring them to a live agent.
Agent-assisted IVR
Agent-assisted IVRS dynamically directs pre registered phrases to start customer conversation without them realizing agent involvement, which avoids customer frustrations caused by complicated menu options.
Hosted IVR
Hosting an IVR System is the smartest way for companies to gain loyalty and enhance satisfaction. Hosted software platform enables an organization to deliver 24/7 customer service, even after office hours
